The shipping cost is calculated based on the order shipment weight and delivery region. The shipping cost is shown on the cart review page in the checkout flow. Shipping cost Free.
We accept Credit card, Debit card, Online net banking, UPI and Paytm using secured payment gateway.
Unfortunately, we are not able to accept Cash on Delivery. Please use other supported form of payments such as Credit/Debit/Net Banking for ordering on our website.
How secure is using Credit/Debit/Net banking for the payment? Does your website store payment information?
All our online payments are processed securely through payment gateway and customer will be redirected to payment gateway to enter the payment information after you review the order on Kumaran Silk website. Please note that we do not collect or store or have access to the payment information (such as credit/debit card/bank account information) entered by the customer on the payment gateway. All payments are handle by the payment gateway per the PCI compliance standards.
Customers may cancel the order through email before the items are shipped. The cancellation is accepted only when communication is received before shipping and acknowledged by our store through email. Please send your order cancellation to firstname.lastname@example.org
We will process all online orders within 2 working days of placing the order online. Items will be sent through reputed courier and usually delivered within 3-10 working days (domestic order) and 7-15 working days (International order)**. Please find more details about the Shipping policies page under policies section.
Yes, all the items prices listed on website includes GST(State & Central) Tax amount.
International shipment may be subjected to import taxes, customs duties and fees, which are levied once a shipment reaches the destination country. These tax amounts are not included in the payment that made during online purchase. Any additional charges for customs clearance must be borne by the customer and we have no control over these charges, nor do we predict what they may be. Please find more details about the International Shipping page under policies section.
We are committed to provide quality merchandise to our customers. If you received the item that contains manufacturing defect, please follow the process mentioned in the Return policy section under Policies section located at the bottom of the page.
I see transaction failed message when making payment on the secured payment gateway page. What should I do?
Please try submitting the order again and retry with different payment option (credit/debit/online) banking payment options. If the error still occurs, you may have to contact your bank on the failure.
The payments could be temporary hold and usually gets cancelled within 3-5 working days. If you still see the charges not credited, please contact your bank directly.
Yes, International credit cards can be used for the payment.
No, we not provide this facility.
We intend to have all items in stock. However, we may not be able to fulfill your order due to unexpected demand or other circumstances beyond our control. If the purchased item is out of stock, we shall cancel the order and notify you through email within 2 working days of placing the order and initiate the refund for the amount paid towards the out of stock items. Refunds will be issues per the standard bank procedures.